RESERVATION CONDITIONS.

Through its WEBSITE https://www.unguiaensalamanca.com, by CRISTINA MARCOS MATÉ, hereinafter the administrator of the website,

Due to the content and purpose of the WEBSITE, people who want information or reserve services offered on this website, must fill out a FORM with their data that will be incorporated into an automated file for their protection by Royal Decree-Law 5/2018, for the adaptation of Spanish law to the regulations of the European Union, for the application of the General Data Protection Regulation EU-2016/679, of the Parliament and Council of Europe of April 27, 2016, in its article 13, and by what is stated in the LOPD-3/2018 of guarantee of digital rights of December 5, by the LSSI-CE, 34/2002, Royal Decree 1906/1999, of telephone or electronic contracting and Law 26/1984, of defense of the consumers and users.

The General Regulation EU-2016/679, in its article 6, section f, and by article 7, of the LOPD-3/2018, of guarantee of digital rights, states that the interests or fundamental rights and freedoms of the interested party that require the protection of their personal data, in particular when the interested party is a minor under 14 years of age who cannot give their consent for an online business to collect their personal data, being their legal representatives (parents or guardians) they want to be able to do so in their name, except when the minor is at least 16 years old, his consent will be lawful.

1.- WEB CONTENT INFORMATION.

The WEBSITE: https://www.unguiaensalamanca.com, of which CRISTINA MARCOS MATÉ is the Administrator, is an autonomous professional with authorization issued by the Junta de Castilla y León dated December 2000, and number CL / 000636 , qualification for the languages ​​of ENGLISH, FRENCH, SPANISH AND PORTUGUESE and with SPECIALIZATION ARTE SACRO.

2.- RESERVATION PRICES.

As these are tailor-made tours, our website does not show prices or rates of services, being essential to contact CRISTINA MARCOS MATÉ, either by email, web form or by phone to specify a rate and conditions of each service guided.

In any case, CRISTINA MARCOS MATÉ, will send the client a detail of the rate, breaking down VAT and, where appropriate, personal income tax as well as eventual cost of tickets to monuments or other services demanded by the USER / CLIENT.

3.- RESERVATION CONDITIONS.

The tour will begin and end at the time agreed by the client. The administrator of the website https://www.unguiaensalamanca.com will always send a notice or email to the USER / CLIENT, confirming the details of the booked tour.

The USER / CLIENT will provide a contact mobile number. In case of any last minute incident we have to be able to contact him.

In the event that the USER / CLIENT wants to change the meeting point with the guide, the client must inform about the corresponding meeting point in order to be able to confirm it with the guide. We ask that in this case, contact the number +34 679 143 252 or send a whatsapp.

In the case of changing the meeting point with the guide, whenever possible, please inform yourself in advance so that the guide can move to the new meeting point. If it is not done sufficiently in advance, this may mean a delay in the beginning of the visit, not being attributable to the guide and not meaning, therefore, a reduction in the economic benefit. We ask that in this case, contact the number +34 679 143 252 or send a whatsapp.

In the event of any eventuality that justifies a delay to the arrival or start of the visit or possible changes in schedule, the number of people that make up the group or any other circumstance related to the contracted service, the USER / CLIENT agrees to notify the Administrator of the website with enough time.

In the event of a change in the date or time of the guided service, the client agrees to give sufficient notice. The guide will confirm your availability whenever possible. Such changes may have some associated costs. In such cases, the guide will adequately inform the USER / CLIENT.

The change in the cost of tickets to the monuments may undergo variations, not being attributable to the guide.

The visits will always focus on the agreed itinerary. In case of having to change it, it will always be due to force majeure, such as changes in the opening hours of last minute monuments not foreseeable by the guide and other unforeseeable events, such as works in streets and / or monuments, demonstrations, official visits and roadblocks …

Similarly, it will not be attributable to the guide if it is not possible to visit a chapel in the cathedral or room in the university or other building, due to an official event in such buildings. In these cases, although in general the client will be informed, it may be the case of an event of such magnitude, the building informs us at the time of entering. In this case, such contingencies are not attributable to the guide.

In the case of not being able to visit a building for reasons beyond the control of the guide (closure of the building for works, official events or other causes beyond the control of the guide), alternatives will be offered to the client, and may incur associated costs.

The guide is not responsible for accidents that may occur during the reckless guided tours of the visitors in the buildings and places included in the route.

4.- PAYMENT.

The web administrator will send the USER / CLIENT an invoice before the start of the service.

The USER / CLIENT will make the payment upon receipt of the invoice and at least 48 hours before the start of the guided service.

The payment of the corresponding amount will be made by BANK TRANSFER and the costs generated from the bank transfer will be paid by the USER / CLIENT.

5.- CANCELLATIONS.

If you want to cancel the reservation of a guided service, you will have the right to a full refund if you request it more than 72 hours in advance in relation to the date of the service. If you request cancellation between 72 hours and 48 hours before the date of the contracted service, you will be entitled to a 50% refund. In both cases, the amount paid will be refunded, discounting the bank transfer costs. Cancellations less than 48 hours in advance are not entitled to any refund.

If you do not show up at the place and time indicated in the reservation confirmation and provided that you have not been given sufficient notice of a possible arrival delay on the same day and time slot, you are not entitled to any refund.

Meteorological conditions. Tours and visits are carried out with sun or rain, bad weather not being a valid reason to cancel the service.

6.- OTHER ASPECTS.

Visits in the city of Salamanca are carried out on foot. We recommend wearing comfortable shoes.

Salamanca has a continental climate, with very cold winters and very hot summers. Make sure you always carry a bottle of water in summer and in winter a suitable clothing for low temperatures.